Where we ship
We currently ship to U.S. addresses only. Shipping options, costs, and delivery estimates are shown at checkout based on the order and destination.
Shipping & Returns
Clear shipping and return expectations help customers order apartment reset kits with fewer surprises. Review this page before placing an order.
Processing time
Orders are usually processed within 1-3 business days, Monday through Friday, excluding major U.S. holidays. Processing time is separate from carrier transit time.
Tracking
Tracking information is emailed once your order ships. If you contact support about an order, include your order number and the email used at checkout.
Returns
Unused and unopened items may be eligible for return within 14 days of delivery. Opened or used cleaning products cannot be returned.
Return review
Contact support before sending anything back. Returns must be reviewed first so we can confirm the order, item condition, and return instructions.
Damaged, leaking, missing, or incorrect items
If your order arrives damaged, leaking, missing items, or incorrect, contact us within 7 days of delivery with your order number and clear photos so support can review it.
Before use
Before using any product, read the label, test on a small area first, and do not mix cleaning products.
Shipping FAQ
Can I change an order after checkout?
Contact support as soon as possible. Changes depend on whether the order has already moved into fulfillment.
Can opened cleaning products be returned?
No. Opened or used cleaning products cannot be returned. This helps keep order handling clear and consistent for cleaning items.
Do you ship outside the United States?
Not at this time. The store is currently set up for U.S. shipping addresses.