Contact

Questions about an order, return, product, or delivery? Use the contact form on this page or email us directly.

Email: j5h7l9k1@163.com

Support hours: Monday-Friday. Please allow up to 2 business days for a response.

For order support, include your order number and the email used at checkout. For product-use questions, include the product name and a photo of the product label when practical.

Follow label instructions. Test on a small area first. Do not mix cleaning products.

Need help choosing or using a kit?

Use the form below for order questions, product questions, damaged shipment support, or help choosing a renter-friendly room reset kit.

Order support

For order questions, include your order number, the email used at checkout, and a short note about what you need help with.

Response time

We usually respond within 1-2 business days, Monday through Friday, excluding major U.S. holidays.

Choosing a kit

Tell us the room, surface, and main cleaning problem you are working on. We can point you toward the most relevant apartment reset kit or guide.

Safety reminder

Before using any cleaning product, follow the product label, test on a small area first, and do not mix cleaning products.

Damaged or missing items

If an order arrives damaged, leaking, missing items, or incorrect, contact us within 7 days with your order number and clear photos.

Surface questions

Include the product name, surface material, and a photo when possible. Surface suitability depends on the product label and your small-area test.